Reversal Protocol (Refund Policy)

501 Strict No-Cancellation Policy

To maintain the highest standards of culinary preparation integrity and rapid logistics speed, CANCELLATION IS NOT ALLOWED once an order has been authorized and accepted by the preparation node. By confirming your order and initiating payment, you grant Fraisind Club the authority to proceed immediately with fulfillment.

602 Eligible Reversals (Refunds)

Refunds are only initiated in the following exceptional scenarios:

• System Failure: A technical error preventing the order from reaching the preparation node after payment capture.
• Out-of-Stock: The requested catalog item is unavailable at the preparation node at the time of fulfillment.
• Logistics Deadlock: Our partners are unable to assign a delivery link within the SLA due to severe weather or internal system errors.

703 Refund Timelines

• In eligible cases, credits will be reversed directly to your Digital Vault (Wallet) within 24–48 hours.
• Cash-to-bank or UPI account reversals (if requested instead of Wallet credits) take up to 5–7 business days depending on your financial institution's processing speed.

804 Dispute Resolution

Any disputes regarding order integrity, missing items, or delivery quality must be reported via the "Support Node" or inside your active order screen within 60 minutes of the delivery link termination.